All returns and repairs must be accompanied by a copy of the sales slip or invoice.  Returns will be credited or refunded by the same method of payment used in the purchase. 

To return an item:

1.      Pack the item in a sturdy carton and seal with strong tape.  We are not responsible for any returns in non-padded envelopes.

2.      Mark your package clearly Attn: Return

3.      For your protection, ship all returns prepaid and insured.

4.      If you require a replacement before the return is received, Please call (210) 844-4778 and place that order. 

We charge a 10% restocking fee (plus postage) on all refused or unclaimed CODs, orders pulled but not paid for that are cancelled and declined credit card orders.  We reserve the right to charge a restocking fee on all merchandise returned after the 30 days of purchase.

SPECIAL ORDERS:

Special orders take from 3 to 6 weeks.  Some items can be ordered from manufacturers as little as 3 dozen, others as 1 gross.  For Special Orders as for Gladys when you call and she will let you know the availability of your special order items.  Please remember we order from a manufacturer and then send to plating.  Plating requires a minimum weight from 3 to 5 lbs.

SHIPPING:

All orders are shipped USPS or UPS.

PAYMENT:

Orders can be prepaid with check or Money order or Credit Card – Master Card, Visa, Discover or American Express.  We do not have open accounts.

BACKORDERS:

A backorder list will be maintained. Please advise us at the time you place your orders if you would like to have those items we are out of put on backorder.